Medxchange AI

Privacy Policy

Effective Date: 1st June 2023

This Privacy Policy ("Policy") outlines how Clinedupro Innovations Private Limited ("we," "us," or "our") collects, uses, and protects the personal information you provide when using Medxchange ("Platform"). By accessing or using the Platform, you consent to the practices outlined in this Policy.

1. Information That Is or May Be Collected from You

1.1 We may collect personal information from you, such as your name, email address, contact number, professional details, and other relevant information when you voluntarily provide it to us through the Platform.

2. Methods of Collecting Information

2.1 We collect information from you through various methods, including:

  • Information you provide when registering an account on the Platform.
  • Information you provide when participating in surveys, contests, or other promotional activities.
  • Information collected through cookies and similar technologies (please refer to the "Disabling Cookies" section for more information).

3. Method of Using and Repurposing Information

3.1 We may use the information collected from you for the following purposes:

  • Facilitate your access to the Platform and its features.
  • Customize and personalize your experience on the Platform.
  • Respond to your inquiries and provide customer support.
  • Send you relevant updates, newsletters, and promotional offers.
  • Analyze and improve the functionality and performance of the Platform.
  • Comply with applicable laws and regulations.

4. Legal Basis for Collecting and Processing Information

4.1 We collect and process your personal information based on one or more of the following legal bases:

  • Your consent to the collection and processing of your information.
  • The necessity of processing for the performance of a contract between you and us.
  • Compliance with legal obligations to which we are subject.
  • Legitimate interests pursued by us or a third party, such as improving the Platform and providing you with relevant content and offers.

5. Third-Party Applications

5.1 The Platform may integrate with third-party applications or services that may collect information from you. We are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of those third-party applications or services before providing any personal information.

6. Disabling Cookies

6.1 You may choose to disable cookies through your browser settings. However, please note that disabling cookies may limit certain functionalities of the Platform. For more information on how we use cookies, please refer to our Cookie Policy.

7. Data Retention Policy

7.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

8. EEA Residents: Your Rights

8.1 If you are a resident of the European Economic Area (EEA), you may have certain rights under applicable data protection laws, including:

  • The right to access your personal information and receive a copy of it.
  • The right to rectify inaccurate personal information.
  • The right to erase your personal information.
  • The right to restrict or object to the processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent at any time (where consent is the legal basis for processing).

9. California Residents: Your Rights

9.1 If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know the categories and specific pieces of personal information we collect about you.
  • The right to delete your personal information, subject to certain exceptions.
  • The right to opt-out of the sale of your personal information, if applicable.
  • The right to non-discrimination for exercising your privacy rights.

10. Procedure for Correcting Inaccuracies in the Information

10.1 If you believe that any information we have collected from you is inaccurate or incomplete, please contact us using the contact details provided in the "Grievance Officer" section. We will promptly correct any inaccuracies upon verification.

11. Privacy Policy Updates

11.1 We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Policy on the Platform or by other means of communication. We encourage you to review this Policy periodically for any updates.

12. Grievance Officer

12.1 If you have any concerns or complaints regarding our collection or use of your personal information, please contact our Grievance Officer at faraz@medxchange.in

13. Jurisdiction

13.1 This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any legal suit, action, or proceeding arising out of or related to this Policy or the Platform shall be instituted exclusively in the courts of Karnataka.

By using the Platform, you signify your understanding and acceptance of this Privacy Policy. Please review this Policy periodically for any updates or changes.